Exploring the world through language. Blending culture and conversation.
This a mock client project based on a brand development Rookie Up project. The client is a new startup tech company in the quickly-growing chatbot industry. They are a small team whose chatbot technology will help people learn new languages online.
Users will be able to create an account on the client’s website or app, choose a language and then learn that language via mini-lessons and conversations with the chatbot over text, Facebook Messenger, and on the client’s main mobile app. They are hoping to become the go-to language learning company in the conversational economy.
The client has been hard at work building the chatbot technology for nearly two years and as such, has spent little time thinking about their name, brand, or overall look and feel. They want a designer to help them ideate a name that matches their brand values and mission, and then develop a comprehensive brand identity that will draw in users from day 1. They want their brand identity to be approachable, modern, and to showcase the sophistication of their chatbot technology.
clients asks and constraints
- Company name
- Company tagline
- Typography (No more than 2 fonts)
- Color palette (No more than 4 main colors)
- Icons to be used on their website and in the app, specifically related to the different languages they’ll be offering at launch: French, German, Spanish, and Chinese
- Set of textures for use on their website and mobile app (2)
- Name for the company’s actual chatbot
- They would like the name of the company to not include the words chat, bot, text, or message.
- They would like their logo to steer clear of using any sort of chat bubble imagery since they feel that is used by too many other chatbot companies
- They want to use as much color as possible in their branding, to get away from the idea of chatbots as cold and emotionless
Market and Consumer Research
Chat bot usage is on the rise. The increase in chat bot technology has superseded the growth of apps. According to a study by Business Insider, over a 3 month period in 2017, usage of app grew 100% but
chat bot usage grew 170%.
Users are becoming more and more comfortable with using technology in this way. The omnichannel availability of chatbots is of great appeal to users. There has been a decline in the apps market since 2017. The general quantity of different messengers users is up to 4.1 billion people. (Chatbots)
As per a recent survey, more than 25% of interactions with tech will be conversation based. (Acquire)
With the growing popularity of technology and devices like Siri, Watson, Bixby Alexa and Google Assistant now are a great time to utilize chat technology to help people learn.
Language Learning Trends
Many of the language learning companies brand their apps as fun learning environments. The imagery includes a text bubble or robots like icons and illustrations. Some of the commonalities in language learning companies are app-based, they utilize visual learning techniques and employ gamification. These are good qualities of a language learning platform. Culver wants to take it a step further by creating an omnichannel availability to learning a language. They want the user to be able to chat with a “teacher” like a digital classroom available anywhere.
We want the chatbot to feel like an assistant helping the user to learn the language, culture, and colloquialisms of the chosen country. Culver is about binding learning, culture and language together for our users.
Gamification improves the engagement level. It presents an approachable and engaging environment for the learner. This can make potential users less likely to be intimidated by the idea of learning a new language or skill.
We all learn in own way and pace so adaptability is key in educational technology. Language learning products need to adapt to the progress of each individual learner, from reinforcing weak points to accelerating topics that are known already or mastered quickly. (edtech)
Mobile learning has been a great opportunity for people across the globe. Leveraging the advances in technology and the ubiquitousness of mobile phones, the learning industry will benefit greatly from the variety of options and opportunities in the future.
- Strengths: Popularity among language learners and had been in the market since 2011, free and easy to use, 23 languages
- Weaknesses: May come across as if it’s for children or educators visual styling and brnad voice
- Visual Design: Bright colors, playful owl mascot, and icon
- Strengths: Longevity, positive customer ratings, 24 languages, TruAccent technology for improving annunciation
- Weaknesses: Paid service only, not omnichannel only available thru the app
- Visual Design: Warm and bright with a modern design that’s on trend with soft organics graphics and bold color choices
- Strengths: Learn on the go with the app,
- Weaknesses: App only availability, classroom setup, per recorded learning, not as scalable as chatbot and Ai technology
- Visual Design: Visually fresh and fun, organic, approachable, community-based brand voice
The Users Story & Personas
“To Travel is to Live” – Hans Christian AndersenThe Traveler - Sasha
Life is a journey, not a destination.The budding Interpreter - Gary
Relationship status: Single
Goals: To travel the world and experience cultures, food and languages for as many countries as possible.
Mentality: Sasha wants to be perceived as open minded and well traveled.
Pain points: Sasha has traveled many places where the language was unknown to her and struggles to communicate with locals. Finding a guide or interpreter is not always an option. She is on the go even when at home and would like something mobile to help her learn more languages naturally.
Values: Learning about others cultures with immersive experiences.
Relationship status: Married
Goals: Gary wants to be able to interpret and advocate for immigrants. His career involves community advocacy and he wants to extend his capabilities.
Mentality: He really wants to help people like him and his immigrant family. He saw his parents struggle with coming to a new country and want to help others doing the same.
Pain points: Gary is not sure how to go about learning languages in a short period of time. He is quite busy with his community work and is due to start travelling. He wants to have some conversational chinese before he leaves in a few months.
Values: Advocating for all immigrants. Improving bilingual abilities to help more people and improve career prospects
Logo design and branding
To create a company name and logo that is reflective of multicultural elements, inclusivity, community and bringing us together under a commonality like a language and the pursuit of betterment. Places and events like the Olympics and the cities that have hosted them across the world.
The company name is
Culver is a combination of the words conversation, vernacular and culture. The name reflects the mission of combining culture and language in the universal format of technology.
Vernacular means the language or dialect spoken by the ordinary people in a particular country or region. Cultura means culture in Spanish.
The tagline is reflective of the mission also.
Exploring the world through language. Blending culture and conversation.
Primary Logo vertical
The client would like bright colorS to reflect diversity and personality. So I chose a range of bright primary colors and their shades for secondary colors.
Main Text Black CMYK: 66, 59, 58, 41
Secondary GreyCMYK: 26, 19, 14, 0
Background and Accents GreyCMYK: 9, 6, 4, 0
We use Museo Sans Rounded for a modern but light-hearted feel.
Heading Font: RUBIK BOLD
Font point size: 30
Text appearance: All caps
Paragraph font: Lato Regular
Point size: 18
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